Please send resume in WORD format should you be interested in the
following Desktop Support Specialist position with our client in
Nashville TN. This is a full-time, direct-hire position with a
salary between $55-65K with awesome benefits. If you’re not
interested, please pass along to your colleagues as we do pay
referral fees.
Title: Desktop Support Specialist
Term: Perm/Full time
Compensation: $55K – $65K + Excellent benefits!
Location: Nashville TN (37201)
Interview Schedule: 1 phone interview, 1 video interview, 1
on-site interview.
Sponsor/Transfer Visas: NO
Job Responsibilities Include:
JOB DESCRIPTION:
* Working closely with other members of the Applications and
Support teams to resolve technical issues.
* Providing second-tier help desk support by phone, desk side
and/or remotely.
* Setting up equipment, i.e., hardware, printers, telephones and
peripherals.
* Tracking information associated with the distribution of
laptops, printers, and mobile devices from the Firm’s loaner
pools. This individual will follow proper procedures to protect
the Firm’s investment in these devices.
* Assisting with daily audio-visual setups and checkout of
laptops and other equipment, as requested.
* Providing expert telephone support to our internal clients;
troubleshooting a variety of software, hardware and network
issues to point of resolution or escalation.
* Logging internal client’s calls, maintaining records and
capturing final solutions in the Firm’s online ticketing system.
* Routing calls to the appropriate group for resolution in
accordance with established escalation procedures, and providing
status reports to internal client throughout the life of an
incident.
* Assisting with familiarizing employees with the firm’s computer
systems, software, and phone system.
* Delivering high quality support in a timely manner to meet
internal and external client needs.
Job Requirements:
* Candidate must have at least a 2-year certificate from a
college or technical school and 3 years of related experience or
equivalent.
* Candidate should have knowledge of Windows 10, Microsoft Office
365, and be familiar with or attend training on other required
applications.
* Ability to lift up to 50 pounds individually, and the ability
to crawl under a desk in order to service computers.
* Ability to work on call-support on a designated weekends
throughout the year.
* Must have high degree of professionalism when interacting with
internal and external clients.
