Please send resume in WORD format should you be interested in the
following Desktop Support Technician position in NYC. This is a
full-time, direct-hire position with a salary between $95-105K
plus awesome benefits. If you’re not interested, please pass
along to your colleagues as we do pay referral fees.
Job Title: Desktop Support Technician
Location: NYC
Salary: $95-105K
OT Eligible: YES
Work Environment: 100% onsite
Daily hours: 9:30 – 5:30
Bachelor degree: PREFERRED
Essential Duties and Responsibilities include the below:
* This position requires ongoing flexibility with regard to
working overtime and work hours
* Manage workflow by inputting accurate problem description and
resolution data in incident management system for all calls
received.
* Field escalated tickets from phone support Level 1 team.
* Visit user offices to troubleshoot issues directly as required.
* Run scheduled system tests and performs requested change
control testing.
* Assess and troubleshoot email delivery issues using ProofPoint
console.
* Manage mobile phone and MiFi issues and administration as
needed.
* Some offsite litigation-on-location setups and partner home
visits may be required.
* Participate in assigned training programs.
* Strong technical writing skills and experience with drafting
documentation SOP and scripts.
* Coverage of other shifts required (overtime and/or shift
change) including overnight and/or weekends.
* Daily overtime may be required.
Required:
* Helpdesk experience, preferably in a law firm environment.
* Excellent communication (verbal and written) and customer
service skills.
* Extensive knowledge of the Windows OS 10/11 system and
Microsoft Office O365.
* Experience with document management systems (preferably
NetDocs).
* Troubleshooting remote access problems (RSA Administration,
VPN, Citrix).
* Experience with Active Directory Administration and Entra
Administration.
* Mobile device support (Firm iPhones, BlackBerry Work for
Enterprise, InTune)
* Troubleshoot basic networking issues, knowledge of IP, basic
server administration.
* Troubleshoot basic hardware and cabling issues.
* Ability to handle a high-pressure environment.
* Ability to prioritize urgent requests and multitask.
* Some experience in Network operations. (Preferred)
* Experience in an ACD (automated call distribution) environment.
(Preferred)
