Knowledge Management Specialist

Job Title: Knowledge Management Specialist

Location: Chicago – Hybrid 2 days week onsite, 3 days remote.

Salary: $110K – $120K + Excellent Benefits

Term: Full-time

3rd Party C2C/Transfer: No

Referral Fee: $500 – Refer qualified colleague, friends, or
family.

Reporting to the Knowledge Management Director, the successful
candidate will closely collaborate with the firm’s practice
groups and administrative departments to advance our KM strategy
via the effective design, implementation, and support of our
newly launched intranet, and more generally our content
management processes and collaboration technologies, to create
better user experiences in support of the firm’s continuous
improvement efforts.

This role will also provide backup support for the other KM
initiatives, such as experience management platforms, legal
automation/automated document drafting solutions, extranet
platforms, and other KM systems and platforms. Embracing a
culture of service excellence, this role will focus on enhancing
user experience and customer service alongside technical and
operational responsibilities, ensuring the firm’s intranet meets
the business needs and is supported by robust data and content
strategies.

Key Responsibilities:

§ Intranet Administration: Oversee the day-to-day administration
of newly launched intranet, Connect 3.0, ensuring its
functionality, user access, and security protocols, while serving
as the primary support contact for the platform across the firm.

§ Content Management: Lead the curation and management of daily
content for Connect 3.0, ensuring the intranet’s content remains
current, relevant, and organized according to firm standards.
Collaborate with various content managers throughout the firm,
assisting them in updating, managing, and archiving their content
effectively. Offer strategic insights to refine the firm’s
content strategy, managing the content lifecycle from creation
through to archiving.

§ SharePoint Development: Leverage your SharePoint experience to
optimize intranet functionality, managing workflows, custom
lists, and libraries, while coordinating with external vendors
and providing knowledgeable support for content-related
SharePoint configurations and integrations. Provide SharePoint
subject matter expertise to maintain knowledge management
repositories including Standard Operating Procedure documents,
calendars, checklists, workflows, and permissions.

§ User Support and Training: Develop and deliver comprehensive
intranet training and support programs to enhance user engagement
and adoption, including leading demos, presentations, trainings,
and workshops related to the new intranet features. Create and
own the library of support resources and governance
documentation, including FAQs, training guides and videos,
policies and procedures. Foster effective adoption of our KM
systems and practices more generally across the firm.

§ Stakeholder Collaboration: Work with various departments to
collect content requirements, steer content strategy, and ensure
the intranet effectively supports firmwide KM initiatives.

§ Process Improvement: Continuously evaluate and enhance KM
processes, implementing innovative solutions to streamline
intranet functionality and user experience to increase the
intranet’s value to the firm.

§ Analytics and Reporting: Harness analytics and reporting tools
to monitor intranet usage and gather user feedback. Assess
intranet engagement and functionality, providing actionable
insights to drive continuous improvement and strategic
decision-making for the firm’s KM efforts.

§ Other KM Support: Support various knowledge management and
innovation projects and platforms, collaborating with teams to
analyze complex ideas and architect meaningful recommendations.
Supporting ad-hoc projects and other KM systems, in particular
those involving integration with SharePoint, to ensure cohesive
and efficient knowledge sharing across the firm.

Essential Qualifications:

§ 5+ years of experience in intranet content management in a law
firm, corporate legal department, or professional
services/consulting environment.

§ Demonstrated expertise in SharePoint administration and
development, with a strong understanding of best practices in
content management and intranet design.

§ Enthusiasm for all forms of legal automation and technology
solutions.

§ Ability to develop and deliver training programs, with a strong
emphasis on user engagement and support.

§ Commitment to exceptional client service and dedication to
high-quality work.

§ Exceptional communication and collaboration skills, able to
build relationships across departments and with external
partners.

§ Strong problem-solving, time management, and organizational
skills to prioritize work and handle multiple projects
simultaneously in a fast-paced, constantly evolving environment.

§ Ability to work independently and collaboratively, displaying
sound judgment and initiative.

Preferred Qualifications (but not necessary):

§ Previous experience in the legal sector, such as roles as a
paralegal or attorney, or in legal operations, knowledge
management, pricing strategies, or legal project management,
offering a deep understanding of the legal workflow and client
service excellence.

§ Experience with content management, legal intelligence, or
other relevant KM technologies and/or platforms, including
Aderant Handshake, Foundation, HotDocs, iManage and CRM
platforms.

§ Familiarity with change management principles and experience
leading change initiatives related to technology adoption.

§ Experience with advanced data analysis and visualization tools,
such as Power BI.

§ Knowledge of coding languages like HTML, for enhancing intranet
pages and workflows.

§ Experience in managing user experience (UX) design projects to
improve intranet interfaces and interactions.

§ Adaptable to the various working styles and processes across
the firm.

§ Creative in the delivery of solutions.

§ Motivated by constant learning and desire to build something
meaningful.

§ Results-oriented mindset.

§ Positive and “Let’s Get it Done” attitude; willing to pitch in
where needed.

§ Intellectually curious and a highly motivated self-starter.

§ Strong orientation towards collaboration and working in teams.

#KnowledgeManagement

#SharePoint

#LegalTech

#LawFirm

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