Please send a resume should you be interested in the following
Manager of Practice Innovation in Detroit, MI office. This is a
full-time, permanent position, salary depending on experience
along with awesome bonus and benefits. If you’re not interested,
please pass it along to your colleagues as we do pay referral
fees.
Job Title: Manager of Practice Innovation
Location: Detroit, MI
Salary: DOE
Work Environment: Hybrid (4 days in office, 1 remote)
Job Description:
The Manager of Practice Innovation has a key role in expanding
and selling the solutions within the Practice Innovation
Department. Working closely with the Firm’s Director of Legal
Service Delivery and the FOCUS Team (including the Director of
Client Solutions & Lead Client Intake Counsel, Chief Practice
Innovation Officer, Value Partners, and other staff), Business
Development Team, partners, associates, and staff in the law
firm, the Manager of Practice Innovation is responsible for
Department material creation, articulating offerings within
client pitches and proposals, project managing initiatives and
events, and general coordination of the Department operations.
The Manager of Practice Innovation will also work to identify
opportunities for the Firm and various teams to leverage
Department offerings to optimize efficiency in our service
delivery.
This position will require the skills of an individual capable of
facilitating planning sessions, handling data collection and
analysis, implementing improvements and controls, and quickly
developing a deep understanding of new offerings and technologies
to educate others on such offerings. The candidate will be a
motivated self-starter who has demonstrated experience as a
business development manager, and strong creative, technical,
organizational, and facilitation skills. The Manager of Practice
Innovation reports to the Director of Legal Service Delivery.
RESPONSIBILITIES:
General
* Engage and communicate promptly and effectively with internal
and external clients.
* Develop and maintain effective relationships with attorneys,
clients, and staff.
* Exercise high-level organizational skills, attention to detail,
and the ability to multi-task in a fast-paced, detail-oriented
environment.
* Produce work product that is clear, concise, and error-free.
* Demonstrate a high degree of initiative and independent
judgment with excellent troubleshooting, decision-making, and
follow-through skills.
* Manage workload and communicate current projects to supervisors
on an ongoing basis.
* Exercise appropriate professional judgment to ensure key
stakeholders are informed of important developments on projects
in a timely manner, including progress, risks, expectations,
timelines, milestones, and other key project metrics.
* Handle projects with an eye toward design thinking, project
management, and process improvement.
* Understand the intersection points between legal service
delivery and the various internal teams/departments, exercising
the ability to work across teams and bring together perspectives
in a cohesive message.
* Continually seek opportunities to increase client satisfaction
and deepen client relationships with the Firm.
* Deliver excellent customer service in response to client,
lawyer, and peer requests.
* Exemplify Firm and Department client service standards.
Practice Innovation
* Identify and track key metrics relating to client pitches and
proposals that leverage Department offerings to help inform
business development strategies.
* Plan, coordinate, develop, and implement innovative
initiatives, including the FOCUS Roadshow, Innovation Day, and
the Innovation Competition, with the goal of raising awareness
and engagement at the firm.
* Work with the service line leads to continue to educate on
substantive, scalable offerings, including talking points and
one-pagers for attorney reference.
* Work with the service line leads and Business Development to
develop/enhance template materials.
* Tailor template materials and develop new materials specific to
a given pitch/proposal.
* Collaborate with Business Development Team to identify and
develop award submission responses and external marketing/press
pieces.
* Partner with the Director of Legal Service Delivery and
Business Development on the tracking and implementation of
services following a win for new business or in relation to the
client feedback program.
* Develop and execute marketing strategies to enhance the
visibility and adoption of the Department within and outside the
firm.
* Create and manage marketing campaigns, including digital
marketing, content creation, and event planning, to promote
Department initiatives and new solutions/resources (including
technology platforms).
* Analyze market trends and client feedback to adjust marketing
strategies and improve offerings and services available
throughout the Practice Innovation Department.
QUALIFICATIONS
* Experience in Marketing in a law firm, legal service provider,
or professional services firm.
* Experience in Legal Project Management, Legal Operations, or
Practice Innovation a plus.
* Undergraduate degree or equivalent experience required. J.D. or
MBA a plus.
* Legal project management, knowledge management, or marketing
experience a plus.
* Data visualization and data analysis experience.
* Ability to work well with multiple deadlines, innovative
problem solving, and prioritization skills.
* Must be a problem solver, willing to work and think
energetically and independently and to accept responsibility for
producing work that is consistently complete, timely, effective,
and accurate.
* Must demonstrate adaptability and flexibility to new ideas, new
approaches, and new technology tools.
* Demonstrated ability to establish and maintain effective
relationships with key stakeholders and provide excellent client
service.
* Excellent written and verbal skills required.
* High level interpersonal skills to facilitate communication in
person, by email, and telephone with professionalism, courtesy,
and diplomacy.
* Very strong facilitation and presentation skills.
* High level of proficiency with Microsoft Office Suite,
particularly PowerPoint and Excel, with strong technical skills
and the ability to learn new applications quickly.
