Please send your resume in WORD format should you be interested
in the following Production Support Analyst role. This position
is 100% REMOTE! The position is on a contract basis and will pay
an hourly rate of $60/HR 1099. We also offer the option of
working on a W2 basis at an hourly rate of $50/HR or annual
salary of $100K with full benefits and PTO. There are three
positions available so please pass onto colleagues/associates as
we do offer referral fees should they be hired.
Job Title: Production Support Analyst
Pay Rate: $60/HR 1099, $50/HR or $100K W2
Work Environment: 100% Remote
Term: Full-time
3rd Party C2C/Transfer: No
Referral Fee: $500 – Refer qualified colleague, friends, or
family.
***Due to the required clearance with our government client, only
US Citizens, Green Card and Green Card EAD holders may be
considered. Clearance requires that the candidates have resided
in the US for the past five years. The selected candidate cannot
have left the country for longer than 90 consecutive days and no
more than 180 cumulative days***
The Production Support Analyst is responsible for working across
designated teams to ensure applications are fully available to
all stakeholders and customers. This individual will assist
development teams in deployments, routine patching and system
application monitoring / troubleshooting. Will analyze and
evaluate complex data file processing, help translate customer
reporting requirements and create reports, and provide
application testing and validations. Will lead incident response
calls and contribute/create after action reports.
Required Skills:
* Strong working knowledge of SQL. Ability to understand and
write complex SQL using select statements, views, joins, indexing
and to create report data
* Demonstrated experience using UNIX commands to manage
production Linux servers, including creation and maintenance of
shell scripts to manage application maintenance activities
* Demonstrated experience using SQL query on Oracle Databases to
perform Database lookups
Strong knowledge of one or more of the following:
* Incident Management – Ability to lead as a Critical Incident
Manager to restore production applications impacting events
* Ability to quickly respond to system alerting to reduce
application downtime to customers
* Strong written and verbal communication skills and proven
ability to effectively work directly with stakeholders,
executives, and technical staff
* Effective liaison between business and technical teams
* Demonstrated knowledge of terminology, usage, and operating
characteristics of hardware, software, and operating system
components
* Strong facilitation skills to effectively lead Production
Support Application Monitoring in real-time
Desired experience using: Agile methodologies, Version One,
ServiceNow, Application Lifecycle Management (ALM), logging tools
such as Splunk Enterprise, monitoring tools such as Neustar and
AppDynamics. Experience with cloud monitoring tools such as GCP
Cloud Monitoring (Stackdriver) is a plus.
