Title: Sr. Applications Analyst
Reports to: Technical Application Manager
Location: Atlanta, GA (hybrid)
Employment Status: Full-time
Salary: $110K – $127K + Excellent Benefits
Position Purpose:
The Senior Applications Analyst is responsible for the
application support, issue resolution, and maintenance of
assigned multi-tiered and major business applications in use
within the Firm. The Senior Applications Analyst is responsible
for troubleshooting, researching, and developing technical
documentation for assigned applications. Responsible for customer
support involving direct contact with end users, clients, and
vendors, serving as the Subject Matter Expert for firm supported
applications and highly complex systems. Work on various
concurrent projects which progress at a pace driven by the firm’s
business objectives. The Senior Applications Analyst must also be
able to demonstrate the following proficiencies:
Qualifications:
§ BS in Computer Science, MIS, or equivalent work experience.
§ Previous experience with matter-centric computing within a
legal environment preferred.
§ Intermediate to advanced knowledge of MS SQL server
(installation, updates and optimization) required to include
reporting using SSRS.
§ Intermediate to advanced knowledge of SQL programming
§ Intermediate to advanced knowledge of Powershell scripting (or
another equivalent scripting language)
§ Programming and development background a plus
§ Experience with O365, Azure, SharePoint and Teams online
administration and configuration
§ Experience with basic web development including SharePoint site
creation and support.
§ Familiarity with DNS, email flow and networking a plus
§ Experience with NetDocuments
§ Experience with InTapp Flow/IB/Open
§ Experience of financial software suite Aderant to include
Expert Time
§ Excellent time management skills and communication skills
§ Commitment to cooperative team approach
§ Must be willing to be accessible during off hours in order to
monitor application servers and act where appropriate.
§ Ability to read, analyze and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business
correspondence and procedure manuals. Ability to effectively
present information and respond to questions from all levels of
the organization.
Major tasks, Responsibilities and Key Accountabilities:
§ Works to ensure that the attorneys and staff are utilizing the
firm’s core applications and practice area specific back-office
applications effectively and efficiently by performing the
following functions:
§ Responsible for problem resolution at a 3rd tier level
including using firm tracking methods to keep clients and
management updated on the status and progress of the resolution.
§ Providing advanced user support and problem resolution for
third level application issues, including coordinating, and
working with vendors when necessary. Ensures client satisfaction
by providing timely and thorough service for client requests and
problems by using analytical skills and proven problem
resolutions. Escalates problems, as appropriate, to ensure
management awareness of severe problems.
§ Proactively monitors tickets to pinpoint those that are
possible targets for future problems and to track potential issue
trends to address proactively.
§ Collaborating with firm leadership for custom reporting needs.
§ Staying abreast of latest legal software development by
monitoring vendor and industry bulletins for any known
vulnerability and bug fixes.
§ Provides dependable and consistent on-call support as needed
for backup where special expertise is required.
§ Assists with setting standards for firm software applications.
§ Functions as a solid team member of Application Support,
including cross training for knowledge transfer within the
applications team and lower support tiers. Demonstrates insight
on different job functions to assist with problem resolutions,
provide backup for coverage and assist others with skill
development.
§ Provides technical guidance to other support teams in the IT
Department, including the Service Desk and Desktop Support.
Demonstrates expertise in all applications that the team is
required to support and maintains currency of knowledge with
emerging technologies.
§ Creates and maintains documentation and standards, including
all pertinent IT Service Catalog entries.
§ Participates as an active team member on upgrades, projects and
special implementations to include
inter-dependency with other systems, tracking and reporting on
specific assigned tasks.
§ Participate in projects for new software implementation and
upgrades.
§ Participates in the development and management of software
requests and updates.
§ Provides quality assurance testing for compatibility issues and
continuity of knowledge base and SOP documentation.
§ Performs other miscellaneous duties as assigned.
General Competencies Required:
§ Writes clearly, accurately, and concisely.
§ Able to read and interpret written information.
§ Maintains confidentiality and the highest ethical standards
dealing with confidential firm end user and client data.
§ Follows all policies and procedures.
§ Able to deal with frequent changes, delays, or unexpected
events.
§ Strong customer service orientation.
§ Strong verbal communications skills.
