Client Operations Manager- 3704257

Job Title: Client Operations Manager

Location: New York, NY 10019

Salary/Payrate: $130K to $160K

Work Environment: Hybrid (#1 of days WFH) / Remote

Term: Fulltime

Bachelor’s degree required: Yes

Referral Fee: AMS will pay $500 should the person you refer gets
hired

Job Description:

Our client, an international, AmLaw 100 firm, is looking to hire
a Client Operations Manager at their offices in New York City.
The position will allow for a hybrid work schedule with 4 days a
week onsite, 1 remote, and will pay an annual base salary of
$130K to $160K plus a performance-based bonus and comprehensive
benefits package.

Exciting opportunity to join innovative and expanding group
within the Finance Department, working with cross-functional
teams focused on providing operational support and innovative
solutions for strategic clients’ portfolio of matters. The Client
Operations Manager plays a key role in shaping how the firm
supports client needs by directly engaging with internal
stakeholders and external clients, elevating the client
experience through consistent, high-quality support.

Main Responsibilities:

Client Engagement and Solutions:

* Proactively assess and identify potential issues across matter
portfolio, taking ownership of the solution and reporting-up to
internal stakeholders.
* Serve as the primary point of contact for client support
requests from Legal and Finance stakeholders regarding general
policies and guidelines, including engagement terms, accruals and
budgets.
* Serve as the primary point of contact for complex client
challenges, following through to resolution while also
identifying areas of improvement, collaborating with multiple
teams to successfully implement.
* Participate in collaborations with cross-functional operational
teams supporting the client engagement to maximize efficiencies
and information- sharing.

Relationship Management:

* Own key stakeholder and client relationships, including regular
communications to understand and anticipate needs.
* Translate client needs into actionable workflows for broader
team, ensuring consistent and timely delivery of support across
multiple matters and practices.
* Respond to internal and external client inquiries throughout
the engagement with a solutions-focused mindset while managing
expectations and timelines.
* Develop and implement communication plans to ensure visibility
of key financials and relationship issues across multiple
relationship partners and legal teams;
* Support strategic reporting and insights, working with Director
to establish KPIs for strategic clients and design dashboards to
present complex engagement and financial data in a meaningful
way.

Team Support:

* Manage a growing team Analysts and Specialists, serving as the
go-to resource for direct reports and providing oversight to
drive consistent client support in a cooperative team setting.
* Develop and implement team protocols and standardized workflows
to support complex client engagements across a range of practice
areas, while also actively contributing to day-to-day client
needs.
* Adhere to strict confidentiality regarding firm/ client
information and financial data

Qualifications:

* Strong academic background; Bachelor’s degree required.
* 6+ years of experience in client-facing financial or
operational role, preferably in a law firm or professional
services environment; experience with legal billing a plus.
* 2+ years of direct management experience with a track record of
developing high-performing teams and fostering mentorship.
* Demonstrated success in stakeholder relationship management,
with the ability to navigate complex dynamics in a
cross-functional setting.
* Proactive problem-solver, able to identify causes and implement
impactful solutions both independently and through
collaboration.
* Exceptional written and verbal communication skills; must be
comfortable reporting-up internally and engaging with external
clients.
* Strong organizational skills; unerring attention to detail with
the ability to manage multiple timelines and interconnected
workflows simultaneously while responding to shifting
priorities.