Collections Specialist- 3544245

Job Title: Collections Specialist

Location: St Louis MO 63101

Salary/Payrate: $70K-$75K annually and AWESOME benefits!!!

Work Environment: Hybrid (2 days WFH (Tues/Wed in office) (1st
30 days will be 100% onsite for training)

Term: Permanent / Fulltime

Bachelor’s degree required: No

Referral Fee: AMS will pay $500 should the person you refer gets
hired

JOB DESCRIPTION

Under the leadership of the Client Account Manager, this position
contacts clients through various communication sources to manage
overdue payments, negotiate payment terms, and address billing
disputes. This position ensures that collection communications,
including client statements, adhere to Firm guidelines, quality
standards, and procedures. Candidates must have working knowledge
of Excel to be successful in this position.

Key Responsibilities

* Perform collection activities using Aderant Expert, ARCS,
BillBlast, and Microsoft Excel.
* Regularly review accounts receivable aging reports and
prioritize collection efforts based on delinquency levels.
* Regularly review e-bill invoice statuses to ensure they advance
through the e-billing process in compliance with firm standards
and client guidelines.
* Ensures all collection communications, including client
statements, comply with Firm guidelines, quality standards,
deadlines and procedures.
* Communicate effectively and promptly with management, clients,
third-party payers, e-billing vendors, attorneys, and assistants
regarding collection matters.
* Capture data, research issues, and respond to collection
inquires in a timely and accurate manner.
* Update client collection notes and maintain detailed
documentation of all collection activities in the firm’s systems.
* Document, update and share procedures, known issues, or
workarounds with users; and provide general user support for ARCS
or similar tools.
* Prepare special documents and reports as requested by
management, clients, or attorneys.
* Understand and adapt to system or process changes as they
impact data, reporting, and users.

Knowledge, Skills, and Abilities Required

* Must possess thorough working knowledge of a collection
software like ARCS.
* Must possess understanding of billing rates, alternative fee
arrangements and related billing topics and systems.
* Must have knowledge with a time and billing software like
Aderant Expert, and with Microsoft Excel or similar software.
* Must display excellent customer service.
* Must possess strong collaboration skills to successfully work
in a team environment.
* Must possess a high level of professionalism and interpersonal
skills so as to be able to work well with employees at all levels
within the organization and maintain all information in the
strictest of confidence. Required to use tact and diplomacy when
dealing with others.
* Must have ability to read, write and communicate fluent
English; ability to compose documents in the appropriate business
style using correct grammar and spelling; ability to communicate
clearly using proper grammar and diction over the telephone.
* Must possess attention to detail, ability to balance multiple
projects and have strong time management skills.
* Must have ability to process routine daily functions while
being able to resolve sensitive issues and complex assignments
utilizing above average critical thinking skills.
* Must have ability to collect information through communication,
questioning and interviewing techniques.
* Ability to travel as required.

Experience and Education Qualifications

* Minimum high school diploma or equivalent required. An
Associate degree is preferred.
* At least three years of previous experience as a Collections
Specialist or similar role in a professional office environment
required.
* Proficient in Microsoft Office, particularly Excel, and other
database management tools required.