Please send resume should you be interested in the following
Helpdesk Analyst position located in St Louis. This is a
full-time, direct-hire position with a salary between 50-55K plus
OT and awesome benefits. If you’re not interested, please pass
along to your colleagues as we do pay referral fees.
Title: Helpdesk Analyst
Location: St Louis
Salary: 50-55K plus OT
Work Environment: hybrid 3 days on site / 2 days remote
Job Description:
The Helpdesk Analyst is a key team member in answering helpdesk
calls with support on hardware and software issues and the go-to
person for employees with their day-to-day IT operations.
Daily Responsibilities
* Provide Level 1 technical support.
* Provide friendly, courteous, and quality systems support to all
users.
* Assist with advanced troubleshooting for special projects as
assigned by Helpdesk Supervisor.
* Troubleshoot, analyze, resolve, track, escalate and accurately
document various technical problems (i.e., software, hardware,
phones, mobile devices, and client specific applications).
* Assist users with various firm application support systems;
Microsoft products including Office 365, iManage, Aderant and
Power PDF and others.
* Assist with inventory control and tracking of IT assets
throughout the firm.
* Perform employee office moves relating to IT.
* Image new computers and configure them for deployment to
members.
* Manage Audio/Visual setups including conference calls and
WebEx/Teams/Zoom events.
* Manage IT resources calendar for availability of A/V equipment
and Mobile Hot Spots.
* Travel to remote offices as needed.
* Participate in on-call scheduled and provide 24 hour on-call
emergency assistance when needed.
What will make you succeed in this position
* Strong customer service and communication skills
* Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel,
PowerPoint, Access).
* Knowledge of Android and iPhone device setup and
troubleshooting.
* Intermediate knowledge of Windows 10 and Operating Systems.
* Knowledge of VPN and VMWare Horizon connectivity principles.
* Working knowledge of Active Directory and user account changes.
* Working Knowledge of Microsoft Teams including Teams voice and
video conferencing.
* Technical aptitude with strong PC literacy skills.
* Strong problem-solving skills and decision-making ability.
* Ability to learn and apply technical information in a
fast-paced, demanding work environment.
* Flexibility to accommodate helpdesk’s hours of operation,
including participating in after hours on-call schedule.
Education:
* Minimum of Associates Degree in computer technology or
business-related degree or equivalent experience.
* Preferred: A+ Certification
* Preferred: Certification as Microsoft Office Specialist
