IT Support Analyst- 3578759

Job Title: IT Support Analyst

Location: Houston-77056

Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!

Work Environment: Hybrid (4 days in office/1 remote)

Term: Permanent

Bachelor’s degree required: No

Referral Fee: AMS will pay $500 should the person you refer gets
hired

JOB DESCRIPTION

Job Summary: IT Support Analyst – Houston, TX

Our client, a well-regarded law firm in Houston, is seeking a
full-time, in-office IT Support Analyst to join their Information
Technology Services team. This entry-level role reports to the
Director of IT and is ideal for professionals with 3 years of IT
support experience, preferably within the legal industry.

Key Responsibilities:

* Provide Tier 1 help desk support via ticketing system
* Troubleshoot software, hardware, and networking issues for both
onsite and remote users
* Assist with user onboarding and offboarding
* Maintain IT inventory and manage equipment check-in/out
* Support anti-virus software, patch management, and network
troubleshooting
* Help maintain the help desk portal and document internal
how-tos
* Set up and support conference room tech and user phone/headset
systems

Required Skills:

* Proficiency in Microsoft Windows 11, Office Suite, and Active
Directory
* Basic networking knowledge (TCP/IP, DHCP, DNS)
* Understanding of Group Policies, file and print services, and
event log analysis
* Experience with Microsoft Teams, Teams Telephony, and Ivanti
systems
* Strong organizational, communication, and customer service
skills

Physical Requirements:

* Must be able to lift up to 30 pounds

Education:

* Minimum high school diploma or equivalent