Our federal client is looking to hire an Endpoint Pilot Support
Administrator at their site in Raleigh, NC. Please send your
resume in WORD format should you be interested in exploring this
role. The position is on a temp to perm basis and will pay an
hourly rate of $31/HR or $68K W2 to $63/HR or $130K W2, dependent
on level of experience, with full benefits and PTO. After a brief
orientation period the position will allow for a hybrid work week
with 2 days a week onsite/3 remote.
Job Title: Endpoint Pilot Support Administrator
Work Environment: Raleigh, NC (Hybrid work schedule available
after initial orientation period, 2 days a week remote)
Pay Rate: (W2) $31/HR or $68K to $63/HR or $130K, dependent on
experience
Term: Temp to Perm
3rd Party C2C/Transfer: No
Referral Fee: $500 – Refer qualified colleague, friends, or
family.
***Due to the required clearance with our government client, only
US Citizens, Green Card and Green Card EAD holders may be
considered. Clearance requires that the candidates have resided
in the US for the past five years. The selected candidate cannot
have left the country for longer than 90 consecutive days and no
more than 180 cumulative days***
* Test Pilot Software for proper deployment and functionality.
* Locate users who can be assigned software to perform pilot
testing.
* Follow up and assist users during pilot testing.
* Provide feedback to package owners and complete pilot testing
documentation.
* Secondary tasks related to pilot work:
* Reboot lab workstations weekly to make sure they receive
patches.
* Check machines for any pilot patches (Our phase groups are
based on IP ranges or locations, and we have a very large pilot
sampling)
* Monitor tickets in the support queue to address pilot related
tickets.
* Move workstations in and out of pilot phase as workstations are
replaced.
* Non-pilot Advanced Computing Environment (ACE) support
* Wiping computers prior to disposal
* Reimaging computers
* Work with HP, Dell or other hardware ACE vendors, to have
workstations repaired.
* Work support tickets using ServiceNow.
* Print security badges.
* Assist with other projects as required (ex: Printer setup and
configuration, workstation refresh, troubleshooting upgrade
failures)
* Provide support for the National Pilot Testing process,
including tracking status of all pilots within the client’s
district, perform verification and validation of pilot tests,
coordinate pilot testing with various users, systems and
locations, and provides feedback on pilot test findings.
* Document the established procedures used to perform repetitive,
but complex tasks.
* Establish and maintain comprehensive records of work performed.
* Install PC-based hardware, software, and peripherals, as well
as integrate products into desk- top systems.
* Produce reports for a wide variety of purposes.
* Operate personal computer terminals and LAN attached to
workstations to perform job functions and general
clerical/administrative work.
* Provide technical assistance to the computer operations staff
and user community, as needed.
